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Lodge Brothers Pre Paid
No call centres, just really good, old fashioned customer service.
Make it easier for your loved onesCall us now on 020 3540 6660
TRUST THE LODGE BROTHERS FAMILY DIFFERENCE - SEE OUR REVIEWS ON

OUR TEAM

Each member of our team is friendly, proactive and wholly focussed on taking good care of everybody that we engage with. We strive to build meaningful relationships with our customers. No call centres, just really good, old fashioned customer service.

We are also experts in our field, having undergone thorough training and been accredited with the relevant qualifications for the funeral industry. We have a comprehensive knowledge and understanding of the regulation around funeral planning and comply with the regulations of the Funeral Planning Authority (FPA).

As we deal with local clients, we are more than happy to arrange a no-obligation home visit.

MICHELLE EASTERBROOKDIP. F.A.A.

FUNERAL PLAN MANAGER

Michelle’s background is in finance. Before joining us in 2012, she spent many years working for Barclays Bank including a specialised division which provided complex financing and advisory functions to international banks. She followed this with a major career change, moving to a start-up company where she was involved in every aspect of the business, from customer service to finance and distribution.

As well as managing the marketing and administration of our funeral plans, Michelle is also responsible for the daily accounting of The Trust, providing reporting for the Directors and the Custodian Trustees.

Lodge Brothers

SUSANNE O’CONNELLCERT. F.A.A.

FUNERAL PLAN ADVISER

Susanne is from a logistics environment where she ran a team of customer service staff and account handlers for twenty years. She later became an account manager for a firm of management consultants before joining us in 2016.

Susanne has a passion for great customer service and enjoys looking after customer enquiries and providing support to colleagues working in our branches, helping them to ensure that every funeral plan customer has a positive journey with us.

Lodge Brothers

TRACEY O’HARA

FUNERAL PLAN ADMINISTRATOR

Tracey supports the team with expert administration, ensuring the smooth operation of the department in terms of processing and coordinating with management. Her job involves a great deal of multitasking and attention to detail, ensuring that policies and procedures are implemented consistently. She thrives on order and calm!

Before joining us in 2016, Tracey worked in banking for over thirty years, managing several of Barclays’ High Street branches. Tracey truly understands our customers and places them at the centre of everything she does.

Lodge Brothers